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Privacy, terms and grievance policy.

How UNETRA handles your data, the rules for using the platform, and how to raise a concern. Last updated 24 September 2026.

Privacy policy

UNETRA PRIVATE LIMITED (“UNETRA”, “we”) runs the UNETRA website, portals and app (the “Platform”). This policy explains what personal data we process, why, who we share it with and your rights under the Digital Personal Data Protection Act, 2023.

What we collect

  • Identity and contact details: name, email, mobile, address.
  • Verification data: ID and KYC documents, and, with separate consent, background, court-record and credit information.
  • Tenancy data: property, agreement, rent, deposit, inspection photos and reports.
  • Hosting and property-transaction data: for UNETRA Host, your short-stay flat, visits and guest-reported issues; for Secure Property, the property, its documents, the agreed terms and milestone status.
  • Payment data: transaction references and status. Card numbers and UPI PINs are handled only by the payment partner.
  • Household staff data that employers enter, with the staff member’s consent for verification.
  • Usage data: device, log and security information.

Why we use it

  • To provide the products you choose: verification, agreements, rent, deposits, UNETRA Host, Secure Property and services.
  • To share the minimum needed with the other parties to your tenancy or transaction and with the partners that deliver a product.
  • To prevent fraud, keep the Platform secure and meet legal obligations.
  • To answer your questions through support and the AI Assistant, which uses only your own account data.

Consent and your choices

We process personal data on the basis of your consent or a legitimate use permitted by law. You can see, correct and download your data, withdraw consent and ask for erasure where the law allows, by raising a ticket in your portal or writing to info@unetra.co.in. Withdrawing consent may stop some products from working.

Sharing

We share data with the other parties to your tenancy (landlord, tenant, society and broker), only as your Passport sharing settings allow, and, for Secure Property, with the buyer, seller and professionals you invite to the transaction, only to the extent each role needs. We also share it with partners that deliver a product you chose, such as payment, deposit-holding, banking or escrow, lending, insurance, legal, verification or card-printing partners, and with authorities where the law requires. We do not sell personal data.

Retention and security

We keep data only as long as a product or the law needs it. Access is limited by role, team accounts use two-step sign-in, and sensitive actions are logged.

Terms of service

  1. The Platform. UNETRA is a technology platform. It is not a bank, NBFC, insurer, escrow agent or deposit-taking institution, and it does not give legal advice. Those services are provided by partners under their own terms, which are shown to you before you use them.
  2. Accounts. Give accurate information and keep your password safe. One account can hold several roles.
  3. Verification. UNETRA Verified reflects the checks completed at the time. It is not a guarantee of anyone’s future conduct.
  4. Payments and deposits. Rent, deposits and bills move through authorised partners. Deposits are released under the rental agreement and the release process in the Trust Centre. For Secure Property, funds are held and released by the banking or escrow partner under its own terms, never by UNETRA.
  5. Product conditions. Products such as Assured Rent, Zero Deposit and Pay 11, Get 1 apply only when their published conditions are met. UNETRA Host and Secure Property have their own terms, shown before you sign up — see the Secure Property terms.
  6. Fair use. Don’t misuse the Platform, impersonate anyone, upload unlawful content or try to get around verification.
  7. Liability. To the extent the law allows, UNETRA is not liable for the acts of landlords, tenants, societies, brokers or partners. Nothing here limits rights you have under consumer protection law.
  8. Law. These terms are governed by the laws of India. The courts at Mumbai have jurisdiction.

Grievance policy

Raise a concern through Support in your portal, or write to info@unetra.co.in. We acknowledge every grievance within 24 hours and aim to resolve it within 15 days. If you are not satisfied, escalate the ticket from your portal to the Grievance Officer (grievance@unetra.co.in). For partner products, the partner’s grievance process and regulator also apply. See grievance redressal in the Trust Centre.